Family support
Help & Contact
Get help with payment, restoring access or using the programme without losing your family’s progress.
Email or WhatsApp us
Need help or have a question? Email us at myuncleayo@gmail.com or message us on WhatsApp.
Return on another device
Open Restore access and enter the parent email used at checkout. For Selar, enter the short receipt code (the code beginning with S) or paste the full receipt link. For Paystack, enter the transaction reference.
A page keeps loading
Check the connection and use the Retry button. Do not create a second preview profile if the family already has saved progress.
Payment succeeded but access did not open
Use Restore access. If the payment is still being confirmed, wait a few minutes and try again. Do not make a second payment.
Privacy or data requests
A parent or trusted adult can use the email or WhatsApp options above to ask about a family record. Please do not share a child’s sensitive personal information in the first message.
Last updated: 2 September 2026