Family help

Get unstuck without losing progress.

Most access problems can be resolved with the parent email and payment reference from the receipt.

Return on another device

Open Restore access, enter the parent email and payment reference from the Selar or Paystack receipt, then choose the learner who is continuing.

A page keeps loading

Check the connection and use the Retry button. Do not create a second preview profile if the family already has saved progress.

Payment succeeded but access did not open

Use Restore access. If the payment is still being confirmed, wait a few minutes and try again. Do not make a second payment.

Contact and data requests

Before public launch, the programme owner should add a monitored support email here. Support should request only the parent email and payment reference—never card details, PINs or OTPs.

Last updated: 25 August 2026